I don’t normally review products, but when you get terrible service, you feel you need some comeback, so here goes!
I ordered some vinyl text for my exhibition from sew-n-print based on a recommendation from a gallery. Their website is pretty awful, but I entered my text and submitted the order. The texts arrived quite quickly and I checked the first one I unravelled and it looked fine. Rather than get them all out, I mistakenly assumed that as one was OK, the rest would also be fine – big mistake!
A week or so later when I was setting up the exhibition, I got them all out to see where they would be best placed and disaster, I had got a Friday afternoon job done by someone who couldn’t spell! There were letters missing from words, misalignments and changes in the punctuation. Fortunately there were a few which were correct, so I put up three texts and left it at that.
On returning home, I sent an email and photographs to sew-n-print explaining what had happened. A few weeks later, I had had no response. I tried ringing and got no reply, emailed again, sent the vinyl’s back by recorded delivery, wrote to them again, then finally submitted a small claims case against them. Unfortunately I think I messed up the small claims court form, so didn’t get anywhere with that either!
Hey ho, I will just have to console myself with adding this review to my website, hope Google picks it up and hope it deters other people from using such a shoddy company!